FAQ — NDIS Support Services

Question 1

What is the NDIS?

Accepted Answer

The National Disability Insurance Scheme (NDIS) is an Australian Government program that provides funding to people with permanent and significant disability. It gives eligible participants choice and control over the supports they receive, allowing them to live more independently and participate in their community.

Question 2

Who is eligible for the NDIS?

Accepted Answer

To be eligible for the NDIS you must be under 65 years of age, be an Australian citizen, permanent resident, or Protected Special Category Visa holder, and have a permanent disability that significantly affects your ability to take part in everyday activities. You can check your eligibility at the NDIS website or call the NDIS on 1800 800 110.

Question 3

How do I apply for the NDIS?

Accepted Answer

You can apply by calling the NDIS on 1800 800 110 and requesting an Access Request Form, or by visiting your local NDIS office. You'll need to provide evidence of your disability from a treating health professional. Our team can help guide you through this process — just get in touch.

Question 4

How often is my NDIS plan reviewed?

Accepted Answer

Most NDIS plans are reviewed annually, though your first plan may be reviewed sooner. You can also request an unscheduled review if your circumstances change significantly. Our Support Coordinators can help you prepare for your plan review to make sure your funding reflects your current needs and goals.

Question 5

What are the NDIS funding categories?

Accepted Answer

NDIS funding is divided into three support categories: Core Supports (everyday activities, community participation, consumables, and transport), Capital Supports (assistive technology and home modifications), and Capacity Building Supports (therapy, support coordination, and skills development). Each category has its own budget and rules about how it can be spent.

Question 6

What is plan management and do I need it?

Accepted Answer

Plan management means having a registered plan manager handle the financial side of your NDIS plan — paying provider invoices, tracking your budgets, and sending you monthly statements. It's funded separately in your plan so it doesn't come out of your support budget. It's a great option if you want more choice over providers without the admin work of self-managing.

Question 7

Can I self-manage my NDIS plan?

Accepted Answer

Yes. Self-managing means you receive the funding directly and pay providers yourself. It gives you the most flexibility — you can use both registered and unregistered providers. However it does require you to keep records and manage invoices. Our team can help you decide whether self-management, plan management, or NDIA management is right for you.

Question 8

What happens to unspent NDIS funds?

Accepted Answer

Unspent funds in your Core and Capacity Building budgets generally return to the NDIS at the end of your plan period — they do not roll over. This is why it's important to use your funding effectively. Our Support Coordinators can help you make the most of your plan before it expires.

Question 9

Are you a registered NDIS provider?

Accepted Answer

Yes, we are a registered NDIS provider. This means we meet the NDIS Quality and Safeguards Commission's standards for service delivery, and we can support participants who are NDIA-managed, plan-managed, or self-managed.

Question 10

How do I get started with your services?

Accepted Answer

Getting started is simple. Contact us by phone, email, or through our contact form and we'll arrange a free, no-obligation consultation. We'll talk through your goals, your NDIS plan, and how we can best support you. From there we'll create a personalised support plan and introduce you to your support team.

Question 11

Can I choose my own support worker?

Accepted Answer

Absolutely. We believe the relationship between you and your support worker is one of the most important parts of great support. We take care to match you with workers who suit your personality, interests, and needs. If a match isn't working out, we'll find someone better — no questions asked.

Question 12

Can I switch to you from another provider?

Accepted Answer

Yes, you can change providers at any time. You are not locked in to any provider under the NDIS. We can help make the transition as smooth as possible and work with your plan manager or support coordinator to update your service agreements.

Question 13

What areas do you service?

Accepted Answer

We provide supports across Australia. Contact us to confirm availability in your specific area and we'll do our best to connect you with a local support worker or coordinate remote services where appropriate.

Question 14

What happens in an emergency?

Accepted Answer

For life-threatening emergencies, always call 000. For urgent support needs outside business hours, please call our main number and follow the prompts for after-hours assistance. We work with you to build emergency and contingency plans as part of your overall support arrangement.

Question 15

How do I make a complaint or give feedback?

Accepted Answer

We welcome all feedback — it helps us improve. You can speak directly with your support coordinator, contact our office by phone or email, or submit feedback through our website. You also have the right to contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544.

Frequently asked questions

Understanding the NDIS

NDIS funding and budgets

Our services

Practical questions

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